Customer service
Talk to someone who knows the parts
Fitment questions before you order are the ones we most want to get. Two minutes on whether a radiator clears your case is cheaper for both of us than a return, and we would rather talk you out of a part than sell you the wrong one.
Orders, returns and warranty
orders@cryoanvil.comQuote your order number and we will have the record open before we reply.
Privacy requests
privacy@cryoanvil.comAccess, correction and deletion requests, answered within 30 days.
Identifying a charge
Card statements from this store read CRYOANVIL. If a line on your statement does not look familiar, that is the string to look for.
Email or call us before disputing it. We can identify any order in a few minutes and refund it directly if something is wrong, which is faster than a dispute and does not put a hold on your card.
What to include
- Fitment question — the case model, the board, and which radiator positions you intend to use.
- Existing order — the order number, and the SKU if it concerns one part.
- Warranty claim — the SKU and a photograph. You do not need the original packaging or the receipt.
Returns and anything about an order go through email. Write to the orders address and we send a return authorisation and a prepaid label the same business day — do not ship anything back without one, or it arrives with no reference on it.
Our returns and refunds policy sets out the window and the warranty in full.