Payment security

Card details are captured in fields that are encrypted in your browser before the form is submitted. They are transmitted over TLS 1.2 or higher directly to a PCI DSS Level 1 certified payment environment.

This site's servers never receive, process or store a full card number. We hold only the last four digits, the card brand and the authorisation result, which is what we need to identify a payment when you contact us about it.

We do not store card details for future use unless you explicitly ask us to keep a card on file, and we do not offer that today.

Card payments support 3-D Secure. Depending on your bank and the order value you may be asked to confirm the payment in your banking app or by a one-time code. That step happens between you and your bank; we see only whether it succeeded.

This is a fraud control that protects you as much as us, and we do not offer a way around it.

Every page on this site is served over HTTPS with HTTP Strict Transport Security. There is no unencrypted version of the checkout, and there is no mixed content on it.

Charges from this store appear as CRYOANVIL. If a line on your statement does not look familiar, that is the string to look for.

Before disputing a charge, email support@cryoanvil.com or call the number on our contact page. We can identify any order in a few minutes and refund it directly if something is wrong, which is faster for you than a dispute and does not put your card on hold.

If you believe your card has been used on this site without your authorisation, contact support@cryoanvil.com immediately and contact your card issuer. We will freeze and refund the order.